The Lifetime Replacement automatically comes with the wallet. When it's time to upgrade to a new wallet, just send in the used one and we'll send you back the new one. Read the full details about our Lifetime Replacement Program, here: Lifetime Repla

<div data-block="true" data-editor="epprn" data-offset-key="7u86p-0-0" id="isPasted"><p data-offset-key="7u86p-0-0" style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">The Lifetime Replacement automatically comes with the wallet. When it&apos;s time to upgrade to a new wallet, just send in the used one and we&apos;ll send you back the new one.&#xA0;</span></p><p data-offset-key="7u86p-0-0" style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><br>Read the full details about our Lifetime Replacement Program, here: <a href="https://help.kingsloot.com/en-US/overview-of-the-lifetime-replacement-program-83781" rel="noopener noreferrer" target="_blank">Lifetime Replacement Overview</a></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><br></span></p></div><div data-block="true" data-editor="epprn" data-offset-key="a43jr-0-0"><p style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><em>For instances not covered under Lifetime Replacement</em> (like loss or theft), Kings Care is the way to go! If you don&apos;t have the wallet to send in, Kings Care means we can send you a new one on us. Kings Care needs to be purchased at the time of the original wallet order, but there may be times when we can make an exception.&#xA0;<a href="https://kingsloot.com/products/kings-care" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 86, 179); text-decoration: underline; background-color: rgb(255, 255, 255); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">Click here to learn more and get Kings Care for 20% OFF!</a> <br></span></p><div id="isPasted"><p style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">When it&apos;s time for a Kings Care Replacement or Lifetime Replacement, we ask that you cover the cost of shipping &amp; processing, but we&apos;ll cover the brand new product!<br><br>For either program, we will need to verify your original order number and the email used for the purchase. If the wallet was a gift, please provide the name of the person who gifted you the item.<br>You can start the Lifetime Replacement process, here:&#xA0;</span><a href="https://kingsloot.com/pages/lifetime-replacement" id="isPasted" rel="noopener noreferrer" target="_blank"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Lifetime Replacement Process &gt; &quot;Replace Now&quot;</span></a></p><br></div></div><div data-block="true" data-editor="epprn" data-offset-key="cri20-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p data-offset-key="cri20-0-0"><br></p></div><p><br></p>

Lifetime Replacement vs Kings Care?

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The Lifetime Replacements automatically come with the wallet. When it's time to upgrade to a new wallet, just send in the used one and we'll send you back the new one. 

Kings Care replaces a lost or stolen wallet. If you don't have the wallet to send in, Kings Care means we can send you a new one on us. 

We like to be honest and transparent because we like to have all the facts upfront and we imagine you do, too. For when it is time for a Kings Care Replacement or Lifetime Replacement, we ask that you cover the cost of shipping & processing, but we'll take care of the rest.

Product Questions

The Lifetime Replacements automatically come with the wallet. When it's time to upgrade to a new wallet, just send in the used one and we'll send you back the new one. 
Kings Care replaces a lost or stolen wallet. If you don't have the wallet to send

Where is my AirTag? or Tracking Device?

How Do I Use My Wallet? (Pull Tab)

How do I use my wallet? (Pull Tab)

How do I Replace/Tighten my Money Clip?

How do I Replace my Money Clip?

Where are the Products Made?

What is the Anti-Mold Sticker For?

What is this Anti-Mold Sticker For?

Hybrid vs Bifold

Hybrid vs Bifold?

How do I Register my Wallet?

What Wallets are Made for Coins/Change?

Blue vs Black Color

How Do I Care For and Clean My Wallet?

Buckskin and Brown Wear

How Many Cards Does the Hybrid Hold?

How to Remove Your ID in the Hybrid

How To Remove Your ID in the Hybrid?

Why is the Wallet Upside Down?

Are Your Wallets RFID Protected?

What About RFID Protection?

What Types of Leather Do You Use?

How Do I Add a Discount Code?

How do I Change/Edit my Order?

Received Wrong Item?

Received the Wrong Item?

No confirmation email?

What is the Status of my Order?

Where is my replacement order?

Ordering

Order Says "Delivered" But It's Not Here

How Long does it Take to Receive my Order?

Where Do You Ship?

My Order Has Been Delayed

My Package is Late!

Can my Order be Redirected to Another Address?

Can I Upgrade or Downgrade my Shipping After the Order is Placed?

Can I Have a Refund on Expedited Shipping?

What is Prime Insured Shipping and How Does It Work?

What Does Prime Insured Shipping Cover?

If My Order Has Been Lost, When Can Prime Insured Shipping Be Used?

What Does Prime Insured Shipping NOT Cover?

How Long Does it Take For International Orders to Arrive?

Can Orders be Shipped to Separate Addresses?

Who do you use to Ship Orders?

Shipping Policy

Shipping Policies

Shipping Costs and Methods

Military Shipping and Address

Returned or Refused Packages

Shipping

What is Lifetime Replacement?

Overview of the Lifetime Replacement Program

How Long does Lifetime Replacement Last?

What does Lifetime Replacement Cover?

What is NOT Covered by Lifetime Replacement?

Lifetime Replacements for Amazon Orders

Can I use Lifetime Replacement if I Ordered Through Amazon?

What does RSP Mean?

Where Is my Replacement?

Where is my Replacement?

Lifetime Replacement (Warranty)

How Do I Return or Exchange My Order?

How do I Return or Exchange my Order?

If I Ordered Through Amazon Can I Return Here?

If I Ordered Through Amazon, Can I Return Here?

What is NOT Eligible For a Return/Exchange?

What is NOT Eligible for a Return/Exchange?

What is Your Return/Exchange Policy?

Will I Get a Full Refund?

What if I Don't Send Back the Promotional Items or Packaging From My Order?

How Long Does It Take to Issue the Refund to my Order?

It's Not Letting Me Exchange!

It's Not Letting me Exchange!

Returns/Exchanges

My Discount did not Apply?

Where do I Put in the Discount Code?

Discounts Questions

Terms of Promotion

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Terms and Conditions

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