Returns/Exchanges

How do I Return or Exchange my Order?

Start a return or exchange here: https://returns.kingsloot.com/

If I Ordered Through Amazon, Can I Return Here?

No, all Amazon orders must be returned through Amazon.

What is NOT Eligible for a Return/Exchange?

Read below to view our policy.

What is Your Return/Exchange Policy?

You can return an item up to 30 days after fulfilled. All products must be in an unused condition and back in the original packaging Free bonus items, need to be returned for a full refund Exchanges can be made at any time if the item is unused.

Will I Get a Full Refund?

The return shipping isn't covered and refunds need to be sent to the original purchaser's method of payment. The shipping costs on the original order are not eligible for refunds.

What if I Don't Send Back the Promotional Items or Packaging From My Order?

No worries! We understand that items can get lost or you may decide to keep them. If that’s the case, then a partial refund will be given. Normally, the Kings Clip and Sleeve together retail for $44, but we will only deduct $27 from your return.

How Long Does It Take to Issue the Refund to my Order?

As soon as our Shipping Team receives the wallet, it can take 2-3 business weeks to process the return. You will receive an email confirmation once your refund is issued. A credit will automatically be applied through the original method of payment.

It's Not Letting me Exchange!