Shipping

Order Says "Delivered" But It's Not Here

How Long does it Take to Receive my Order?

Where Do You Ship?

We ship all over the world. Shipping costs will apply, and will be added at checkout.

My Order Has Been Delayed

We are sorry that your order is delayed. Once the package leaves our warehouse, we have no control over carriers transit process. Please be patient as they work hard to get your package delivered.

My Package is Late!

We ask that you wait seven additional business days beyond your Expected Delivery Date.

Can my Order be Redirected to Another Address?

Once your order has been shipped, we are unable to make any changes to the listed shipping address.

Can I Upgrade or Downgrade my Shipping After the Order is Placed?

Once your order is placed we are unable to edit your order’s selected shipping or refund any shipping costs on the selected shipping method.

Can I Have a Refund on Expedited Shipping?

We do not refund shipping - Standard or Expedited. You will need to reach out to the carrier directly.

What is Prime Insured Shipping and How Does It Work?

Prime Insured Shipping is a superior package insurance that insures your package if it is lost or stolen in transit or upon delivery.

What Does Prime Insured Shipping Cover?

If My Order Has Been Lost, When Can Prime Insured Shipping Be Used?

Read below to see when you can use your Prime shipping after your order has not been delivered.

What Does Prime Insured Shipping NOT Cover?

How Long Does it Take For International Orders to Arrive?

Can Orders be Shipped to Separate Addresses?

Who do you use to Ship Orders?

For domestic we use DHL and for International orders we use UPS.

Shipping Policies

All our shipping policies broken down.

Shipping Costs and Methods

See below for all of our shipping costs and methods.

Military Shipping and Address

For questions on formatting or shipping to Military addresses.

Returned or Refused Packages

Information on packages "Returned to Sender" or Refused.