<ul id="isPasted" style="list-style-type: disc;"><li id="isPasted" style="line-height: 2; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">A product that is outside of the 30-day after-fulfilled window</li><li id="isPasted" style="line-height: 2; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Any product that is USED</li><li id="isPasted" style="line-height: 2; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Free gifts (such as Buy 2 Get 1 Free promotions, etc.; the free one is ineligible.)</li><li id="isPasted" style="line-height: 2; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Personalized/Engraved products</li><li id="isPasted" style="line-height: 2; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Products previously received via exchange</li><li id="isPasted" style="line-height: 2; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">International Orders</li><li id="isPasted" style="line-height: 2; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Products bought from a third party (e.g. IndieGoGo, Amazon, eBay, etc.)&#xA0;<ul style="font-family: initial;"><li id="isPasted" style="line-height: 2; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">For these, you must go to the party from which you ordered to determine their return policy.</li></ul></li><li id="isPasted" style="line-height: 2; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Products bought during promotional periods (e.g. Cyber Monday, Black Friday, Clearance, etc.)</li><li id="isPasted" style="line-height: 2; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Products bought during a sale (above 15% discount)</li><li id="isPasted" style="line-height: 2; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Any order below $50 (not including shipping fees)</li><li id="isPasted" style="line-height: 2; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Any product under the value of $30</li><li id="isPasted" style="line-height: 2; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Any items bought in a gift bundle - other than the main wallet</li><li id="isPasted" style="line-height: 2; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">An item received through a previous exchange</li><li id="isPasted" style="line-height: 2; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Expedited shipping cost (even if there&apos;s a delay with the carrier)</li><li id="isPasted" style="line-height: 2; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Products bought via Sweatcoin offer</li></ul>

What is NOT Eligible For a Return/Exchange?

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What is NOT Eligible for a Return/Exchange?

Returns/Exchanges

Where is my AirTag? or Tracking Device?

How Do I Use My Wallet? (Pull Tab)

How do I use my wallet? (Pull Tab)

How do I Replace/Tighten my Money Clip?

How do I Replace my Money Clip?

Lifetime Replacement vs Kings Care?

Where are the Products Made?

What is the Anti-Mold Sticker For?

What is this Anti-Mold Sticker For?

Hybrid vs Bifold

Hybrid vs Bifold?

How do I Register my Wallet?

What Wallets are Made for Coins/Change?

Blue vs Black Color

How Do I Care For and Clean My Wallet?

Buckskin and Brown Wear

How Many Cards Does the Hybrid Hold?

How to Remove Your ID in the Hybrid

How To Remove Your ID in the Hybrid?

Why is the Wallet Upside Down?

Are Your Wallets RFID Protected?

What About RFID Protection?

What Types of Leather Do You Use?

Product Questions

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Received Wrong Item?

Received the Wrong Item?

No confirmation email?

What is the Status of my Order?

Where is my replacement order?

Ordering

Order Says "Delivered" But It's Not Here

How Long does it Take to Receive my Order?

Where Do You Ship?

My Order Has Been Delayed

My Package is Late!

Can my Order be Redirected to Another Address?

Can I Upgrade or Downgrade my Shipping After the Order is Placed?

Can I Have a Refund on Expedited Shipping?

What is Prime Insured Shipping and How Does It Work?

What Does Prime Insured Shipping Cover?

If My Order Has Been Lost, When Can Prime Insured Shipping Be Used?

What Does Prime Insured Shipping NOT Cover?

How Long Does it Take For International Orders to Arrive?

Can Orders be Shipped to Separate Addresses?

Who do you use to Ship Orders?

Shipping Policy

Shipping Policies

Shipping Costs and Methods

Military Shipping and Address

Returned or Refused Packages

Shipping

What is Lifetime Replacement?

Overview of the Lifetime Replacement Program

How Long does Lifetime Replacement Last?

What does Lifetime Replacement Cover?

What is NOT Covered by Lifetime Replacement?

Lifetime Replacements for Amazon Orders

Can I use Lifetime Replacement if I Ordered Through Amazon?

What does RSP Mean?

Where Is my Replacement?

Where is my Replacement?

Lifetime Replacement (Warranty)

How Do I Return or Exchange My Order?

How do I Return or Exchange my Order?

If I Ordered Through Amazon Can I Return Here?

If I Ordered Through Amazon, Can I Return Here?

What is Your Return/Exchange Policy?

Will I Get a Full Refund?

What if I Don't Send Back the Promotional Items or Packaging From My Order?

How Long Does It Take to Issue the Refund to my Order?

It's Not Letting Me Exchange!

It's Not Letting me Exchange!

My Discount did not Apply?

Where do I Put in the Discount Code?

Discounts Questions

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Hybrid Wallet

Kings Back Wallet

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