What is Prime Insured Shipping?Prime Insured Shipping is a superior insurance that insures your package if it is lost or stolen in transit or upon delivery.With this in place, and once the following stipulations have been met, we are able to reship y

<div data-faq-content style="-webkit-font-smoothing: antialiased; box-sizing: border-box; height: auto; opacity: 1; padding: 10px 20px 20px; transition-duration: 0.2s; transition-property: padding-top, padding-bottom, visibility, opacity; transition-timing-function: cubic-bezier(0.25, 0, 1, 1); visibility: visible; will-change: padding-top, padding-bottom, visibility, height; display: flex; flex-flow: column;"><div data-answer-wrapper data-id="54204352" style="-webkit-font-smoothing: antialiased; box-sizing: border-box; overflow-wrap: break-word; white-space: normal; word-break: break-word; margin-bottom: 6px; order: 2; margin-top: 16px; color: rgb(38, 38, 38); font-family: Lato; font-style: normal; font-weight: 400; text-decoration: none; font-size: 18px; line-height: 1.43; text-align: left;"><p style="-webkit-font-smoothing: antialiased; box-sizing: border-box; margin: 0px; font-size: 16px; font-weight: 400; color: rgb(38, 38, 38); font-family: Montserrat; font-style: normal; line-height: 1.15; text-decoration: none;">What is Prime Insured Shipping? Prime Insured Shipping is a superior insurance that insures your package if it is lost or stolen in transit or upon delivery. With this in place, and once the following stipulations have been met, we are able to reship your package for free.&#xA0;<p style="-webkit-font-smoothing: antialiased; box-sizing: border-box; margin: 0px; font-size: 16px; font-weight: 400; color: rgb(38, 38, 38); font-family: Montserrat; font-style: normal; line-height: 1.15; text-decoration: none;"> <p style="-webkit-font-smoothing: antialiased; box-sizing: border-box; margin: 0px; font-size: 16px; font-weight: 400; color: rgb(38, 38, 38); font-family: Montserrat; font-style: normal; line-height: 1.15; text-decoration: none;">Prime Insured Shipping must be purchased (currently $3.00) at time of checkout for a package to be eligible for this insurance.&#xA0; <p style="-webkit-font-smoothing: antialiased; box-sizing: border-box; margin: 0px; font-size: 16px; font-weight: 400; color: rgb(38, 38, 38); font-family: Montserrat; font-style: normal; line-height: 1.15; text-decoration: none;">What does Prime Insured Shipping Cover? <p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.15;">Prime Insured Shipping covers packages presumed to be lost by the carrier (where the status is not &quot;delivered&quot; but the delivery window has been exceeded) or packages marked &quot;delivered&quot; but appear to be lost or stolen.&#xA0;<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If the address on file was approved by the customer but the customer later realizes that the address was incorrect, we can reship the package if Prime Insured Shipping was purchased with the order and the stipulations in this document have been met.<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">How Does Prime Insured Shipping Work?<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">When a package has not been received and after contacting the carrier, the customer can submit a request for a reshipment from us. Requests can be submitted<span id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;7 business days after the last tracking update by the carrier (with or without a &quot;delivered&quot; status) and within 30 days from the last carrier checkpoint.<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you try to report a delivery issue the same day that the package was marked as delivered but has not been delivered, w<span id="isPasted" style="color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">e will&#xA0;<span style="color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">ask that you wait 7 business days before reporting to us. Carriers sometimes prematurely mark the package as delivered when it&#x2019;s still in transit. These carriers include&#xA0;FedEx, USPS, UPS, DHL, etc.<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We are sorry if this happens, but we have no control over premature communication from carriers. Tips for Checking on Your Package<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Double check that we have your current address on file. If this wasn&apos;t updated, your package is likely on its way to the wrong place.&#xA0;<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Double check the tracking information. There is typically a &quot;details&quot; tab that you can click on the carrier&apos;s website to see the detailed journey of your package.<div data-block="true" data-editor="5c948" data-offset-key="6icff-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="6icff-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Double check with your neighbors. Packages still end up at the neighbor&apos;s house. Sometimes a package is delivered to a random place if, for whatever reason, it can&apos;t be dropped off at your address.</div></div><div data-block="true" data-editor="5c948" data-offset-key="6mces-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="6mces-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div><div data-block="true" data-editor="5c948" data-offset-key="4sqt0-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="4sqt0-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Keep in mind that FedEx sometimes updates its tracking early before delivering a package. If you have gone through these steps and your package still isn&apos;t anywhere to be found, you can contact FedEx here:&#xA0;<a href="https://www.fedex.com/en-us/customer-support.html" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: transparent;" target="_blank">https://www.fedex.com/en-us/customer-support.html</a> Proof of an Investigation</div></div><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Proof of a shipping claim from the carrier may be required to enact Prime Insured Shipping.<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note:&#xA0;At our discretion, we may require proof of a police report when the customer&#x2019;s package is marked as delivered but has claimed it to be lost or stolen. This is a system we put into place to help prevent false claims motivated by theft. Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or felony.&#xA0;</div></div>

What is Prime Insured Shipping and How Does It Work?

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Prime Insured Shipping is a superior package insurance that insures your package if it is lost or stolen in transit or upon delivery.