How do I Change/Edit my Order?

We have a very fast Shipping Team to provide our customers with the best service. As a result, all orders are final at checkout. If you would still like to change your wallet choice or return an order, we are happy to help you with a return, exchange, or replacement. 

At the time that your order is complete, it has already been processed and is waiting to be scanned in by the shipping carrier. Once your order has been scanned in and you are emailed a tracking number, you will then be able to complete the return or exchange process.   

Please keep in mind, we will not send a return label just because a need to return is expressed. There is a process we have to abide by before sending either an invoice for the return label or the prepaid return label. We request a reason for the return (for our research purposes) and pictures (.JPEG or .PNG), etc.

For more information, please see our following articles:
Our Return/Exchange Policy
Lifetime Replacement Overview

For all returns and exchanges, please click this link - https://returns.kingsloot.com/ 

For an exchange or return, we simply need the wallet to be in an unused condition and in its original packaging (no cards or money inserted into the wallet, and the wallet not being placed in any clothing pockets). If for any reason, cards have been inserted or it is in a used condition, we can use the Lifetime Replacement to get you the wallet you prefer. 
Returns/exchanges must be unused, in the state you received them, and in the original packaging. If a product is returned without the original Kings Loot packaging (the box and any inserts, etc.), a $10 deduction will be subtracted from the refund. Please note that our leather is authentic and is prone to usage marks, therefore, please be wary when testing our products if you intend to return them. Stretched or scratched leather is not considered suitable for return. Images of the product(s) will be requested by our team (.JPEG or .PNG format only).
Some return/exchange requests may be rejected if the items do not meet our return requirements as stated in this policy document.

If the return/exchange is rejected because of usage or outside of the 30-day after-shipped window and it has been mailed in, we will send an email to the contact we have on file saying so and will offer to send the item back at the customer's expense. We will need a reply to our email within 10 days of our reaching out or the item will be discarded. 

How do I Change/Edit my Order?Updated 8 months ago