Order Says "Delivered" But It's Not HereUpdated a year ago

Once your order has been shipped, Kings Loot is not responsible for any losses or damages in transit.

It is the Customer's responsibility to follow the tracking information provided and contact the carrier to monitor the delivery of the shipment. If an issue arises or an investigation needs to be filed (e.g. a lost or stolen package), the customer is responsible for carrying out those actions for their packages. Our Customer Care team is happy to help you in recovering an item to the best of our ability, however, we are unable to provide a replacement or refund until the item is returned successfully.

If the package is marked as "delivered" Kings Loot is not responsible for the lost or stolen item. 

We offer Prime Insured Shipping with every order at checkout. This is designed to help cover lost or stolen packages. Please read more, here: Prime Insured Shipping.

Kings Loot is not liable for an order that is shipped to an incorrect address that was provided by the customer.

We ship all products to the address that the customer provides; it is the customer's responsibility to enter the correct address. In the case that the wrong address is entered and the customer tries contacting us to change or update it after the order is processed, we may or may not be able to update it in time. There is a high possibility that our warehouse has already processed the package.

Our shipping carrier uses a geometric scan to verify the exact location of delivery to ensure our customers receive the products they ordered to the address that is provided at checkout. 

Please contact USPS or DHL if your package has not arrived yet, your tracking number is not working, or the package has been marked "delivered" but you did not receive it.