Shipping PolicyUpdated a year ago
The USPS and DHL tracking systems are receiving delays and aren't updating the tracking location for sometimes up to 15 days, and in some cases, up to the day of delivery.
DHL often updates their status to "delivered" up to five days before delivering the package. Please wait 5-7 business days for the package to arrive before reaching out to us to check the status.
** NOTICE **
Due to COVID-19, our courier is experiencing significant delays. Carriers no longer guarantee their delivery times. This has caused our standard delivery window to change accordingly. If you haven't received your order yet, please keep in mind that your order is most likely affected by this change in delivery time and may arrive outside the normal range. We're closely monitoring all information around COVID-19 and our expected delivery windows, and we sincerely appreciate your patience.
1. Domestic Shipping
Once your order ships, it will arrive in 4-8 business days with standard ground shipping. Within that window, please note that Kings Loot will release the packages to the carrier, at which point we have no control over when the package arrives, including delays and lost/stolen packages.
If shipped with expedited shipping, your order will arrive in 3-4 business days with DHL Expedited Max.
Large orders may be shipped through USPS Ground. You will receive a shipping confirmation email to track your package in 1-3 business days.
2. Order Processing
Please allow 1-2 business days for the order to ship depending on final destination. Please also allow 3-4 business days for customization to be processed.
Orders placed through our website will ship within 1-2 business days depending on final destination. In rare occasions or during exceptionally busy times (holidays), there is a possibility of going "out of stock" on particular items; if this happens, it can cause a longer delay in an order, but we will do our best to contact you ahead of time.
3. International Shipping
We use FedEx International Connect as our shipping carrier for international orders. Orders usually take 2-5 days but unexpected delays can occur. Customers have access to full tracking ability. If an order is over $135, the customer is in charge of paying duties and taxes when they receive their package. If an order is under $135, we will take care of additional costs.
4. Shipping Liability
Kings Loot is not liable for an order that is shipped to an incorrect address that was provided by the customer.
We ship all products to the address that the customer provides; it is the customer's responsibility to enter the correct address.
If a wrong address is entered, and a request to update the address is emailed after the order is processed, we will do our best to update the shipping address, but there is no guarantee that we will be able to do so in time. Our warehouse is very quick with orders, so there is a high likelihood that we will not be able to change it before the order is bagged up and ready to ship.
Our shipping carrier uses a geometric scan to verify the exact location of delivery to ensure our customers receive the products they ordered to the address that is provided at checkout.
Thank you,
Kings Loot