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What is Your Return/Exchange Policy?Updated 4 months ago

We aim for excellence in our quality control, but occasionally something might slip through the cracks.
If we sent you an incorrect order by mistake, or if you're not satisfied with your purchase for whatever reason, then please reach out to us to initiate the return/exchange process. A link to our mandatory online processing system is included in this document.

IMPORTANT - All returns MUST be done through our online returns database to ensure receipt of returned items and to receive the issuance of your refund. Our warehouse is over 200,000 square feet, and currently processes 40,000 orders per day. If a return is sent back to us without an RMA (which is assigned through our online returns database), it is nearly impossible to track down the package and a refund will not be given.    

Our online return database requires that a picture of the wallet be uploaded. Please take a picture of the inside of the wallet in good lighting, so we can review the condition. A Customer Service Representative may reach out by email if more pictures are needed (.JPEG or .PNG format).

Some return/exchange requests may be rejected if the items do not meet our return requirements.

If the return/exchange is rejected because of usage or outside of the 30-day after-fulfilled window and it has been mailed in, we will send an email saying so and will offer to send the item back at the customer's expense. We will need a reply to our email within 10 days of our reaching out or the item will be discarded. 

Returns/exchanges must be unused, in the state you received them, and in the original packaging. If a product is returned without the original Kings Loot packaging (the box and any inserts, etc.), a $10 deduction will be subtracted from the refund. Please note that our leather is authentic and is prone to usage marks, therefore, please be wary when testing our products if you intend to return them. Stretched or scratched leather is not considered suitable for return. Images of the product(s) will be requested by our team (.JPEG or .PNG format only).

NOTE: If you ordered through Amazon, all returns must be done through Amazon. If you ordered through Amazon and want to use our Lifetime Replacement, please reach out to us at [email protected] with your Amazon order number and the request for a replacement. 

For your return/refund/exchange: The return shipping isn't covered and will be deducted from the refund amount, which will be sent to the original purchaser's method of payment. The shipping costs on the original order are also not eligible for refunds.

If for some reason the original payment method is no longer valid (the card has been lost or has been closed) we will be able to provide a refund for store credit via an emailed Gift Card for the amount. We will need to be told this information along with your request for a refund, otherwise it will be refunded to the original payment and you will have to contact your bank for further instructions. 

If your product qualifies and is within our 30-day after order is shipped window:
Click here to start your return/exchange - https://returns.kingsloot.com

Any returned items received by Kings Loot without prior notification and approval cannot be processed. If a package is received to our facility without the proper authorized return label affixed to the outside of the package, the package will immediately be marked "Return to Sender"; our warehouse is not able to accept unauthorized return labels. Therefore, please always go through the proper steps to avoid delays or issues with refunds and/or returns.

What Items Cannot Be Returned/Refunded?

- A replacement product

- Free gifts

- International Orders

- Products bought from a third party (e.g. IndieGoGo, Amazon, eBay, etc.)

- Products bought during promotional periods or on clearance (e.g. Cyber Monday, Black Friday, etc.)*

- Products bought during a sale (above 15% discount)

- Any order below $50 (not including shipping fees)

- Any product under the value of $30

- Any items bought in a gift bundle

- Personalized/Engraved products

- An item received through a prior exchange

- Expedited shipping cost (even if there's a delay with the carrier)

- Products bought with via "Sweatcoin" offer




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