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FAQs

Product Questions

We create products that are "trackable" but trackable means they can hold an AirTag or tracking device.

These trackable products include and are not limited to the Trackable Money Clip Wallet, The Passport Wallet, and  AirTag case holder.

Our products DO NOT come with these tracking devices. These are sold separately! 

Please read description on right hand side of these products to ensure that these tracking devices are not included. We have also included them in some of our product photos for more clarity.



They can be found on Amazon or Apple website. We do not endorse or sell these brands of tracking devices.


There is a slot on the outer bottom edge of the wallet where cards can fit (not the two separate card slots on the side/inside of the wallet).

After you remove cards by using the Pull Tab, the Pull tab may hang out and appear broken, but as you put cards back into the slot, the pull tab WILL retract. 

Here's our YouTube Channel that demonstrates how the pull tab works: https://www.youtube.com/watch?v=7nGGrrqs5Uw.


Please reference the card slot in the pictures below:





Let us know if you have any further questions or if this does not address the issue!


You can tighten or loosen your money clip by opening it and spinning to the right or to the left until you reach your preferred level of tension. You can watch a video of how to do that here

Please be aware, there is a tiny spring and ball bearing inside the clip that may fall out if you unscrew the money clip all the way. The clip will not work without these parts, so please be mindful to keep track of these parts if you decide to unscrew the clip with the intention of reattaching it in the future. If the clip is removed by you and the parts are lost, we can direct you to our site where a new clip can be purchased.

If the above directions for loosening or tightening the money clip do not work (for whatever reason the clip is not responding), then we will be happy to help get a new money clip to you. 

Please reach out to [email protected] if you need some assistance. Please type "Money Clip" in the subject line to expedite the process. (We will also ask for the order number of the wallet in question to verify the purchase, so please have that information accessible.)



TYPES OF LEATHER FOR EACH KINGS LOOT WALLET/Color

Saddle leather is a natural vegetable-tanned leather. Items made from saddle leather, due to its softness, will develop an individual patina much quicker than bridle leather.

  • Buckskin & Classy Brown
  • Supreme Onyx Black & Supreme Gunmetal 

Nappa leather is top-quality leather that undergoes a unique tanning process and is softer and more pliable than most hides. It was named for the Napa Valley in California, where the tanning company that developed it was located. Nappa leather is often used in upscale vehicles.

  • Midnight Black & Steel Grey 
  • Mint & Lavender
  • Supreme Diamond White

Calfskin leather is a fantastic choice for quality products. Durable and pleasing to the eye, calfskin is especially handsome when used for shoes and jackets and wallets and bags. As a high-quality leather, most all-leather craftsmen try to source great calfskin.

  • Executive Blue

Saffiano leather is a textured leather praised for its durability and high-resistant yet elegant finish. This full-grain leather is further finished with a wax treatment. As a result, the leather is highly scratch-resistant, durable, and exceptionally easy to keep clean.

  • Caramel

Vegan leather is a material that looks and feels like leather but is made from artificial or plant-based materials rather than animal hides. Vegan leathers can be made from natural materials including but not limited to cork, kelp, apple peels, and pineapple leaves.  

  • Vegan Money Clip model (including Buckskin, Midnight Black, Classy Brown, & Executive Blue)

Yes, our products offer RFID protection! The only part of our wallets that are not RFID protected is the clear ID window.

Most credit cards allow you to "tap to pay" - this means they are RFID enabled, containing an antenna and a chip that can be read by a wireless device or RFID reader.

Even though RFID credit cards give you the advantage of saving time during checkout, they are also vulnerable to theft.

Hackers and criminals use devices called RFID skimmers to steal your card data. 

It's as easy as using an illegitimate RFID reader at a nearby distance that scans and downloads all the information from your card; also known as RFID Skimming.

Hackers and thieves are then easily able to use or duplicate the information from your card and drain your account, etc.

Different cards are programmed with different frequencies depending on their intended use (the particular frequency is how they "communicate"). For instance, a hotel key card is programmed with a different frequency range than credit cards and debit cards. RFID protection is designed to block the frequencies with which credit cards & debit cards are programmed. So even if your hotel key card is still accessible or "tappable" even in your wallet, this is because the hotel key card frequency is not the same range that is blocked by RFID material. 

Our wallets are made with material that blocks the signal sent by your card to RFID readers, so your cards stay safe and you control when you use them!

In this day and age, we suggest it's wisdom to invest in a wallet that blocks RFID! Like these: https://kingsloot.com/collections/wallets



The Hybrid Wallet design was made specifically for everyday, most common use. 

It may appear upside down, but knowing that most people use their cards more than their I.D., and taking into account that there are more right-handed people than left-handed people in the world (no offense to lefties), the I.D. slot is on the LEFT side, since most people use their right hand to retrieve their most-used cards. 
The license is not removed as much, and having the clear view makes it quick and easy to see.

Please see our video for other cool specs about the Hybrid! >> Best-Selling Hybrid

The Lifetime Replacement automatically comes with the wallet. When it's time to upgrade to a new wallet, just send in the used one and we'll send you back the new one. 


Read the full details about our Lifetime Replacement Program, here: Lifetime Replacement Overview

For instances not covered under Lifetime Replacement (like loss or theft), Kings Care is the way to go! If you don't have the wallet to send in, Kings Care means we can send you a new one on us. Kings Care needs to be purchased at the time of the original wallet order, but there may be times when we can make an exception. Click here to learn more and get Kings Care for 20% OFF!

When it's time for a Kings Care Replacement or Lifetime Replacement, we ask that you cover the cost of shipping & processing, but we'll cover the brand new product!

For either program, we will need to verify your original order number and the email used for the purchase. If the wallet was a gift, please provide the name of the person who gifted you the item.
You can start the Lifetime Replacement process, here: 
Lifetime Replacement Process > "Replace Now"




Our products are handmade and hand-stitched with materials sourced from all over the world. 

The products are designed, assembled, and shipped out from Colorado, U. S. A. 

To ensure the best quality, we handle all products in-house in Colorado before shipping them out!

Our Anti-Mold Sticker is not really a "sticker". It's a small white and green piece of paper that's included in the wallet to preserve freshness and to keep moisture at bay during its journey to you. Our aim is for your products to arrive in tip-top shape! :)

Our Money Clip wallet is our best seller by a long shot, and rightly so. It's simply the best of both worlds and everything you'd want in a wallet. It is an expertly designed minimalist bifold that has a pull strap for fast access to your everyday cards with a manually adjustable and removable money clip for securing your cash bills. 

Intentionally designed for quick and easy access to your ID, cards, business cards, and cash while still fitting impeccably in your pocket.

The Money Clip wallet has our signature adjustable money clip and can hold up to 12 cards! Check it out, here: Kings Loot Money Clip

Our Bifold is an innovative classic bifold that looks absolutely amazing and stays slim even when packed full with your cards and daily essentials. This cleverly designed bifold features our signature pull strap for fast access to your everyday cards.

Intentionally designed for quick and easy access to your ID, cards, business cards, and a small amount of folded up cash while still fitting impeccably in your pocket. 

The Classic Bifold wallet does not have the built-in money clip, holds up to 12 cards, plus has a pocket for cash located behind your I.D. Check it out, here: Kings Loot Bifold





Once your wallet is purchased, it is registered for the Lifetime Replacement under your number. If the wallet was a gift, you can redeem the Lifetime Replacement when it comes time to replace your wallet by emailing us at [email protected]

Please write in subject line: "Lifetime Replacement Needed".

For the gentlemen we offer the Kings Fold.  

This wallet has a pocket for bills and change. Holding 1-15 bills and a couple dollars worth of loose change, it the best of both worlds. 

For the ladies we offer the Mini Wristlet.

The wristlet offers fashion and function. Holding 1-20 folded bills as well as a couple dollars in change, it's the best accessory to any outfit. 

The Executive Blue and Midnight Black initially look similar in color until you hold the blue next to a Kings Sleeve or other black item. The Executive Blue is also made with white stitching. (There are two photos attached so you can see each color.) Your wallet is made with the same leather that Ferrari uses. Leather varies and some wallets may come across as darker in color based on how the leather interacts with the dye.

Based on these comparisons, if you believe that we sent the wrong color, please send us a photo.

BLACK: ⬇️



BLUE: ⬇️



Here are the main Dos and Don'ts with leather: 


Dos:

✔ Do regularly clean leather with a soft brush or cloth 
✔ Do regularly air out leather 
✔ Do blot away water or moisture as soon as possible 
✔ Do dry wet leather naturally, away from artificial heat 
✔ Do use Kings Conditioner to keep your leather from getting stretched and being stretched out too much (https://kingsloot.com/products/kings-conditioner)  
✔ Do clean spots and stains with a mixture of soap flakes and warm water 
✔ Do use a steam cleaner to disinfect and remove buildup from regular use 
✔ Do test any conditioners, cleaners, polishes, or wax in a hidden spot beforehand 


Don'ts:

❌ Don't machine wash leather 
❌ Don't get leather wet wherever possible 
❌ Don't dry wet leather next to a radiator or with a hairdryer 
❌ Don't tumble dry leather 
❌ Don't iron leather 
❌ Don't immerse leather in water to clean 
The Buckskin and Classy Brown wallets/products are made from leather that will develop a patina over time. As leather ages with use and is exposed to oils and other environmental factors, it will develop a distinct sheen that creates its own unique character and personality

So, yes, your wallet will look very worn but simultaneously develop a nice, aged look. The logo will eventually wear out, as well. 

We recommend using Kings Conditioner to keep your Buckskin or Classy Brown leather wallet/product conditioned. You can find it here: https://kingsloot.com/products/kings-conditioner


This Money Clip wallet is our best seller by a long shot, and rightly so! It's simply the best of both worlds and everything you'd want in a wallet. It is an expertly designed minimalist bifold that has a pull strap for fast access to your everyday cards with a manually adjustable and removable money clip for securing your cash bills.

Intentionally designed for quick and easy access to your ID, cards, business cards, and cash while still fitting impeccably in your pocket.


It holds 1-12 cards + 1-15 unfolded bills.


See why it's our Best-Seller, here!

Whether you are having trouble removing your ID or just curious how it's done, the video below will answers your questions. 

How To: Removing Your ID From the Money Clip 

 https://drive.google.com/file/d/1dHjW_tZTD9rArH-SPN4q2Qg0wGYQeCLY/view?usp=sharing

Ordering
  1. Once all items are in your cart that you want to purchase, proceed to checkout.
  2. Once proceeding to checkout, you are able to input a discount code. This is available during the entire checkout process.
  3.  Please note that discounts and gift cards cannot be stacked. It's typically one discount or the other.
We have a very fast Shipping Team to provide our customers with the best service. As a result, all orders are final at checkout. If you would still like to change your wallet choice or return an order, we are happy to help you with a return, exchange, or replacement. 

At the time that your order is complete, it has already been processed and is waiting to be scanned in by the shipping carrier. Once your order has been scanned in and you are emailed a tracking number, you will then be able to complete the return or exchange process.   

Please keep in mind, we will not send a return label just because a need to return is expressed. There is a process we have to abide by before sending either an invoice for the return label or the prepaid return label. We request a reason for the return (for our research purposes) and pictures (.JPEG or .PNG), etc.

For more information, please see our following articles:
Our Return/Exchange Policy
Lifetime Replacement Overview

For all returns and exchanges, please click this link - https://returns.kingsloot.com/ 

For an exchange or return, we simply need the wallet to be in an unused condition and in its original packaging (no cards or money inserted into the wallet, and the wallet not being placed in any clothing pockets). If for any reason, cards have been inserted or it is in a used condition, we can use the Lifetime Replacement to get you the wallet you prefer. 

Returns/exchanges must be unused, in the state you received them, and in the original packaging. If a product is returned without the original Kings Loot packaging (the box and any inserts, etc.), a $10 deduction will be subtracted from the refund. Please note that our leather is authentic and is prone to usage marks, therefore, please be wary when testing our products if you intend to return them. Stretched or scratched leather is not considered suitable for return. Images of the product(s) will likely be requested by our team (.JPEG or .PNG format only).

Some return/exchange requests may be rejected if the items do not meet our return requirements as stated in this policy document.

If the return/exchange is rejected because of usage or outside of the 30-day after-shipped window and it has been mailed in, we will send an email to the contact we have on file saying so and will offer to send the item back at the customer's expense. We will need a reply to our email within 10 days of our reaching out or the item will be discarded. 


If you received the wrong item please send an email and picture to [email protected] with the email titled "Wrong Item Received" and we will be happy to assist you! 

Please note: We do wrap all our items in Black paper to protect the wallet and it may appear that you received the wrong item prior to unwrapping the product. Please unwrap the product before assuming the wrong item was sent.  

Didn't receive your order confirmation email?

1. Please check your spam or junk folder first, as sometimes the emails go there.

2. If you don't see the confirmation in spam, please double-check if the order actually went through with your banking establishment. 

3. Please check to see if your current email address is in your order profile. If it's not, it's likely that the email was sent to an old email address on file.

If you still have not found the confirmation email after these 3 steps, please reach out to [email protected] and we can try to further assist you.

You will receive tracking information via email on the status of your order. If you have waited two business days and have not received information, please reach out to [email protected].

Also, please check these steps:

Didn't receive your order confirmation email?

1. Please check your spam or junk folder first, as sometimes the emails go there.

2. If you don't see the confirmation in spam, please double-check if the order actually went through with your banking establishment. 

3. Please check to see if your current email address is in your order profile. If it's not, it's likely that the email was sent to an old email address on file.

If you still have not found the confirmation email after these 3 steps, please reach out to [email protected] and we can try to further assist you.

If you ordered the replacement and have paid the RSP (Replacement Shipping and Processing), you will receive a return shipping label for the old wallet within two business days. 

If you haven't received it after two business days, feel free to email us to check on the status at [email protected].

Once the old wallet is returned, we will send your new wallet out. 

This process can take 2-4 weeks. 

Shipping
Please check with your neighbors in case it was delivered to their address instead. Also check with your local post office. Sometimes a package is delivered there when, for some reason, it can't be dropped off at your address.

Keep in mind, USPS and DHL often update their tracking information early before delivering. Please wait 5-7 business days before reaching out after package is marked "delivered".

Once your order has been shipped, Kings Loot is not responsible for any losses or damages in transit.

It is the Customer's responsibility to follow the tracking information provided and contact the carrier to monitor the delivery of the shipment. If an issue arises or an investigation needs to be filed (e.g. a lost or stolen package), the customer is responsible for carrying out those actions for their packages. Our Customer Care team is happy to help you in recovering an item to the best of our ability, however, we are unable to provide a replacement or refund until the item is returned successfully.

If the package is marked as "delivered" Kings Loot is not responsible for the lost or stolen item. 

We offer Prime Insured Shipping with every order at checkout. This is designed to help cover lost or stolen packages. Please read more, here: Prime Insured Shipping.

Kings Loot is not liable for an order that is shipped to an incorrect address that was provided by the customer.

We ship all products to the address that the customer provides; it is the customer's responsibility to enter the correct address. In the case that the wrong address is entered and the customer tries contacting us to change or update it after the order is processed, we may or may not be able to update it in time. There is a high possibility that our warehouse has already processed the package.

Our shipping carrier uses a geometric scan to verify the exact location of delivery to ensure our customers receive the products they ordered to the address that is provided at checkout. 

Please contact USPS or DHL if your package has not arrived yet, your tracking number is not working, or the package has been marked "delivered" but you did not receive it.

DHL US Customer Service:
+1 317-554-5191

USPS Customer Service:
+1 800-275-8777


Shipping carriers are no longer guaranteeing their delivery times. Delivery times are an estimate, and exclude delays of any sort.
Domestic orders take 4-8 days to arrive and international orders take 2-4 weeks, but unexpected delays can occur.  

Delivery details will be provided in your confirmation email upon your order's completion. For whatever reason you did not receive your tracking number, please email us at [email protected] with the subject line: "Request for Tracking Number".


We ship all over the world! Shipping costs apply and will be added at checkout.


Extra duties and taxes on orders shipped from the United States will apply, depending on your selected destination. Although it is unlikely, please note that Kings Loot is not responsible for and does not refund these costs.


*On international orders, if an order is over $135, customers are in charge of paying duties and taxes when they receive their package. If an order is under $135, we will take care of additional costs. 



Unfortunately, there may be delivery delays due to reasons outside of our control, e.g. carrier delays, severe weather, natural disasters, or labor strikes, etc. 

We ship all orders within 1-2 business days (unless an extra request has been submitted from the customer). Once shipped, we provide a Tracking Confirmation email to your email address on file. 

Once a package leaves our facility, we are no longer able to control how your order is handled or its journey to your door.

Please check the Shipping Carrier's website for their statements on current delays and transit times.


Please Note: What you see is what we see as far as the tracking information goes. We see the same information that you see when checking your tracking number, so we likely will not be able to give you an explanation that the carrier has not already provided via tracking number.


If you need additional help after checking your tracking number, please contact your carrier. 

DHL and USPS contact info is provided below:


DHL US Customer Service:
+1 317-554-5191

USPS Customer Service:
+1 800-275-8777


Thank you,

Kings Loot



Once a package leaves our facility, we are no longer able to control how your order is handled or its journey to your door.

Please check the Shipping Carrier's website for their statements on current delays and transit times.


Please Note: What you see is what we see as far as the tracking information goes. We see the same information that you see when checking your tracking number, so we likely will not be able to give you an explanation that the carrier has not already provided via tracking number.


If you need additional help after checking your tracking number, please contact your carrier. 

DHL and USPS contact info is provided below:


DHL US Customer Service:
+1 317-554-5191

USPS Customer Service:
+1 800-275-8777

Thank you,
Kings Loot


Once your order has been shipped, we are unable to make any changes to the listed shipping address.

We recommend contacting the shipping carrier using your tracking number for reference to inquire about making any changes which could lead to a successful delivery.

If you need additional help after checking your tracking number, please contact your carrier. 

DHL and USPS contact info is provided below:


DHL US Customer Service:
+1 317-554-5191