FAQs
Product Questions
We create products that are "trackable" but trackable means they can hold an AirTag or tracking device.
These trackable products include and are not limited to the Trackable Money Clip Wallet, The Passport Wallet, and AirTag case holder.
Our products DO NOT come with these tracking devices. These are sold separately!
Please read description on right hand side of these products to ensure that these tracking devices are not included. We have also included them in some of our product photos for more clarity.
They can be found on Amazon or Apple website. We do not endorse or sell these brands of tracking devices.
You can tighten or loosen your money clip by opening it and spinning to the right or to the left until you reach your preferred level of tension. You can watch a video of how to do that here.
Please be aware, there is a tiny spring and ball bearing inside the clip that may fall out if you unscrew the money clip all the way. The clip will not work without these parts, so please be mindful to keep track of these parts if you decide to unscrew the clip with the intention of reattaching it in the future. If the clip is removed by you and the parts are lost, we can direct you to our site where a new clip can be purchased.
If the above directions for loosening or tightening the money clip do not work (for whatever reason the clip is not responding), then we will be happy to help get a new money clip to you.
Please reach out to [email protected] if you need some assistance. Please type "Money Clip" in the subject line to expedite the process. (We will also ask for the order number of the wallet in question to verify the purchase, so please have that information accessible.)
KINGS CARE WILL REPLACE A LOST OR STOLEN WALLET: Kings Care includes up to one incidence of accidental loss or theft. This means if you end up with a missing wallet then we will send you a new one no questions asked! We will cover the cost of the wallet, we just ask you pay the cost of shipping ($11.97).